Terms of contract

1 · Who provides the service

The identification details of the provider — registered name, tax ID, registered address and contact address — are not repeated here: they live in the legal notice, which is the page that article 10 of the Spanish information society services act requires. Writing them in two places would open a second spot where the same fact ages on its own.

The details are in:

• Legal notice

2 · What you contract

You contract candidate assessment tests, one at a time or in batches. Each test purchased becomes a credit in the account balance, and each credit is spent when an invitation is sent.

No artificial intelligence evaluates, scores, ranks or filters anyone. The CV reader extracts fields, the questions are written by a person, marking is deterministic and approval is always human. Disqualification thresholds are software rules.

3 · Who can contract

The service is contracted as a professional or a company, not as a consumer, and the billing gate requires it before letting you pay: it asks for nine fields in three groups — country, registered name and tax identifier; address, postcode, town and province; billing email and contact person, the only optional one. The country governs first and opens the rest.

There are two segments, and the same number gets two different verdicts depending on which one is chosen:

In my own name

the valid identifier is a Spanish DNI or NIE.

In a company’s name

that same number is rejected and the company tax identifier is required.

4 · Price

The tariff is a marginal scale by band: each unit is charged at the price of its band, and crossing a threshold does not change the price of all of them. That is why this text does not promise a price per test — with a marginal scale there is no unit price, there is an average.

The bands in force:

From 1 to 24 units

€5.00 for each unit in that band.

From 25 to 49 units

€4.40 for each unit in that band.

From 50 upwards

€4.00 for each unit in that band.

The maximum per purchase is 100 units. All amounts are in euros and are worked out in whole cents, never in floating point, so the total matches what the payment gateway charges.

5 · Taxes

Which tax applies depends on where the buyer is and on whether they hold a valid intra-EU VAT number. There are four situations:

Buyer in Spain

21% VAT, whether or not they hold an intra-EU VAT number.

Another EU country, with a valid VAT number

Reverse charge, under article 196 of Directive 2006/112/EC: the invoice is issued without VAT and the buyer declares it in their own country.

Another EU country, without a valid VAT number

Spanish 21% applies, whether no number is supplied or the one supplied is rejected by validation. It is the conservative outcome: overcharging can be corrected and undercharging cannot.

Outside the European Union

Out of scope, no tax.

If the European Commission validation service does not answer within three seconds, the purchase is not blocked: it goes ahead charging the amount without the tax, is recorded as pending regularisation, and the charge itself carries a written promise of a corrective invoice. Refusing to sell because a third-party service is down costs a sale; charging wrongly costs a corrective invoice, which is what is promised.

6 · Payment, reference and invoice

Payment is made through the gateway at the time of purchase. Each order carries a reference in the format PD-YYYY-MMDD-XXXX, derived from the payment session and its date in mainland Spanish time, and it is idempotent: the same purchase always yields the same reference. That is the one carried in the confirmation email. The account history identifies each charge by the gateway number, which is the one to quote when raising a query.

The invoice is issued when payment completes with tax details already on record, and stays in the account history. A purchase made before those details were registered cannot be invoiced, and the history shows it as such.

7 · Credits: what they are and how long they last

Each test purchased is a credit. Every movement of the balance is written in a single transaction together with the balance itself, so a charge cannot end up without its entry. The kinds of entry are these:

7 · Credits: what they are and how long they last

• Purchase
• Opening
• Grant
• Referral grant
• Hold
• Spend
• Release
• Transfer in
• Transfer out

7 · Credits: what they are and how long they last

• Credits do not expire. A purchased credit stays available until it is used or until the account is deleted.
• What does expire is the invitation, and on expiry it returns the credit to the balance. An unused link costs no money.
• An invitation sent and not completed keeps its credit held, not spent: if the link is cancelled, the credit returns to the balance.
• A new account starts with a zero balance. The free test — one per account, once and for all — is granted when the account is validated, not when it is created: until validation happens, the balance stays at zero.

What happens to credits when the relationship ends is explained in the next section.

8 · Withdrawal and refunds

There is no right of withdrawal, and not by omission: whoever contracts does so as a professional or a company and not as a consumer, and the right of withdrawal under articles 102 and following of the Spanish consumer protection act protects consumers. The billing gate exists precisely so that this condition is on record before payment. What happens to unused credits depends on how the relationship ends:

Account deletion

Purchased tests are lost and their amount is not refunded. Deletion has a thirty-day grace period during which cancelling it restores the account, the data and the credits of cancelled invitations; after that period it cannot be undone.

Written termination without deleting the account

Credits stay alive. Credits do not expire, and a termination that does not delete the account does not delete the balance.

A suspension that is not lifted and ends in closure

Credits are lost, with no refund, just as on deletion. Here, moreover, the closure is caused by something attributable to the account.

Termination by us with no cause attributable to the account

The amount of unused credits is refunded. It is the only case where not refunding would mean keeping money for a service we stopped offering, and it covers shutting the service down or withdrawing a product.

9 · Account suspension

An account can be suspended, and while it is it cannot buy or send invitations. The reason reaches the account holder by email before the screen shows it, the suspension is lifted as soon as the cause is gone, and the account can reply through the published contact channel. A suspension that is not lifted becomes termination, and then the rule in the previous section applies.

An account may be suspended for any of these causes, and for no other:

An account may be suspended for any of these causes, and for no other:

• Non-payment or chargeback: a purchase reversed or disputed leaves the account suspended until it is settled.
• Using the service for a purpose other than assessing your own applications: reselling tests, transferring them to a third party, or summoning people who are not part of a process of the account.
• Breaching the obligations on the downloaded copy, in particular not deleting it when we pass on a candidate request.
• Impersonating or misrepresenting the identity of the company or of whoever represents it, including billing details.
• Attempting to circumvent the integrity measures of the test: tampering with invitation links, reusing them, or instructing a candidate to evade the irregularity signals the test itself records.
• An order from a competent authority requiring it.

And what is not a cause for suspension, said here because silence reads as discretion: a candidate challenging their result, the account exercising its rights or lodging a complaint, and one of our own internal queries failing. A fault while reading the state suspends nobody: if the query fails, the permission stays as it was.

10 · How long things are kept, and the downloaded copy

Retention periods are not agreed here: they are derived from the purpose and published in Transparency. The one that matters contractually is billing and account, six years, under article 30 of the Spanish Commercial Code and article 66 of the General Tax Act. For everything else, this text refers to the privacy policy.

• Transparency
• Privacy

A candidate dossier carries a button to download their CV, and that is the only clause in this document that binds the company rather than describing what we do: the downloaded copy leaves our retention periods and our control, and the company answers for it. In particular, it must delete that copy when we pass on a candidate request, and confirm it. The obligation attaches to the request being passed on, not to the route it travels by.

Each party answers for its own processing and its own information duties towards the candidate: the company is an independent controller of the copy it downloads, not our processor. Handing the CV to the company is therefore a disclosure of personal data.

11 · Duration and changes

There is no subscription and no minimum term: each purchase is a closed transaction, and the relationship lasts as long as the account exists. Changes to these terms and to the tariff are communicated as follows:

Version 2026-09-11.1

• These terms carry a version, with its date, published on this same page.
• A material change — tariff, causes for suspension, obligations on the downloaded copy, governing law — is communicated by email to the account holder thirty calendar days before it takes effect.
• A non-material change — corrections, clarifications, identification details — is published with its new version and that is enough.
• Credits already purchased keep the tariff and the terms in force on the day they were bought.

12 · Governing law, complaints and liability

Provisional text, pending legal review before use in production: it sets out the standard rules for a contract of this kind, consistent with the service being contracted only between professionals or companies (section 3).

Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute not resolved through the complaints channel below, the parties submit to the courts of the provider's registered domicile, published in the legal notice. The service is contracted only between professionals or companies and never with consumers, so consumer-protection venues do not apply.

Limitation of liability

The provider's liability to the customer for any claim arising from these terms is limited, in total, to the amount paid by the customer in the twelve calendar months before the event giving rise to it. This limit does not apply to wilful misconduct or gross negligence, or to anything the law does not allow to be limited. The provider is not liable for indirect damages, loss of profit or loss of business, nor for the hiring decisions the customer makes about its own candidates.

Service availability

There is no guaranteed service level (SLA): the provider commits to reasonable effort and gives notice, when possible, of scheduled maintenance windows. An interruption does not by itself give a right to a refund or compensation.

Intellectual property

The platform, its software, its brand and its content belong to the provider or to whoever licenses them to it; the customer acquires no right over them beyond using the service. The customer keeps its own data and content, and grants only the minimum licence needed to provide the service. CVs and other candidate data follow the previous section and the privacy policy.

Complaints

Any complaint is addressed through the contact channel published in the legal notice, and is answered within a reasonable time. The two-business-day period mentioned elsewhere in these terms is for candidate accommodation requests, and does not apply here.